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Returns FAQ




If necessary, you can arrange your own return or credit very easily with the help of our returns portal. Just carry out these easy steps.

1. Fill out the Product return form

2. Make sure you have the order number or official receipt for us to track your transaction.

3. As soon as we received your form, we will processed your return request.

  • Damaged or Faulty Goods
  • Mistake or change of mind
  • Products that have not been delivered
  • Goods that can't be returned
  • Returns process
  • If there is any damage when you accept delivery, please notify the driver right immediately.

    All items must be inspected within 24 hours after delivery. If they’re damaged, please inform us immediately. To enable an inspection of the damage, our team will work with you to email pictures of the damage. After this 24-hour period, we are unable to accept damage claims since we cannot determine the exact time or manner of the damage because goods can be kept or transported by trades.

    It is crucial that your plumbers check the products before installation. Budget Plumbing Centre and our suppliers are not liable for products that are harmed during or after installation.

    The manufacturer’s warranty applies to products that are discovered to be defective owing to manufacturing flaws. These are often taken care of by the product maker or supplier who offers after-sales support for things that were correctly installed by a plumber. Usually, the product warranty cards, or the manufacturer’s website contain the information you need. Please get in touch with us if you’re having problems locating these details, and a member of our staff will assist you.

  • We acknowledge that these occurrences are unavoidable and will use our best efforts to locate a replacement item or issue a refund. Please get in touch with us so that we can arrange for the collection and return of your items. Naturally, there are a few restrictions

  • There will be no return cost if you decide to cancel your order within 24 hours of placing it. A $25 change fee is charged if you decide to change your mind after 24 hours but before your products are dispatched. Up to 30 days of free order holding is available, and limitless storage is available for $20 per week per pallet space. We do not accept returns for change of mind if the goods are held for more than 30 days.
    items that have already been delivered

    You may return items within 30 days for a full refund, less the cost of original shipping and a return shipping fee to cover the cost of the return, if they have been delivered but are still in their original packaging, have not been opened, and are in the same condition as when you received them. The following are the shipping costs for returns:

    Tapware, showers, accessories, and tiny products will incur a $12 return shipping fee, or the return delivery fee if higher.

    Toilets, basins, kitchen and laundry sinks, as well as bulky products, will incur a $80 return shipment fee, or the return delivery amount if higher. These items must be in their original packaging, which must include the delivery skid or pallet, due to the breakable nature of the items.

    Baths: A $220 return shipping fee will be charged, or the return delivery fee if it is higher. Our drivers cannot pick up a bath unless it is in its original box, skid, and wrapping due to its size and potential for damage.

    If you want to avoid paying the above return shipping costs once our staff has accepted your return, ask us how to deliver the item(s) to our Sydney depot.

    The products and their packaging must be in their original state. We are unable to accept products with damaged or missing original packaging, including shipping skids or pallets.

  • Vanity units, mirrors, and shaving cabinets that are specially ordered, not in stock, or manufactured to order are not returnable or refundable once your purchase has been verified.
    Products with significantly damaged or missing packaging cannot be properly returned and are unfit for resale, thus we are sorry, but we are unable to accept products with such issues.

    Commercial quantities or project orders – Regrettably because a stock commitment is necessary, we are unable to accept returns on orders for commercial quantities. Returns may be available in some cases, but there will be a restocking fee.

  • View our complete refund policy here.

    To return an item, you have 30 days from the delivery date of the items. To begin, use the Start my return option above. Just adhere to the portal’s directions. Following that, we will organise pickup, which must be returned within 14 days.

    Would you prefer some help? Our customer experience staff is available to assist you, no problem. Visit our Contact Us page to find them.

    *Restrictions apply

What if the products I received have a problem?

Please check the products’ quality and accuracy as soon as they are delivered by opening any boxes. Items that are defective or not what was ordered must be reported to us within 24 hours and must be accompanied by photo evidence. Installation of these things must obviously wait until any problems have been fixed before being tried.

What Problem should Budget Plumbing Centre fix?

If it’s broken

Due to the fact that products and services must be of acceptable quality, you are allowed to return a defective item.

A product is defective if it:

  • does not function as it should, for example, my toaster doesn’t toast bread;
  • it has a flaw; the timer knob fell off shortly after I purchased it;
  • the appearance or finish of my toaster is unsatisfactory;
  • it is unsafe; sparks fly out of my toaster; or
  • it isn’t durable. Only three months after I purchased my toaster, it malfunctioned.

You aren’t allowed to return something when:

  • Before you bought it, the merchant warned you (or posted a sign) about any hidden flaws.
  • You should have discovered any flaws in the item if you had thoroughly checked it before purchasing it, utilised it in an unusual way, or used it for a very long time.
When can I get a remedy?

The retailer may be required to offer a replacement, refund, repair, or other sort of “remedy” if there is an issue with the products you purchased. The type of accessible solution depends on the issue.

It is different from the sample or demo model.

When you purchase a product based on a sample or model, it must correspond to the sample. You are entitled to a refund if the item is so different from what you expected that you would not have purchased it.
Based on the store display, I ordered a towel rail, but when it was delivered, it wasn’t the same colour as the sample.

It is inconsistent with the description.

The product must correspond to the description (for example, on the label or in a TV commercial). You are entitled to a refund if it differs so significantly from the description that you would not have made the purchase.
I purchased a vanity that the store’s catalogue claimed as being made of “solid timber.” It turned out to be laminate when I arrived home.

The salesperson's claim is untrue.

If an item doesn’t fulfil the promises made to you by the salesperson, you can return it.
When I got home, I discovered the mixer was a standard mixer and lacked the pullout spout the salesperson had claimed it had.

It doesn't carry out my request.

If a product fails to perform as expected or fulfil as intended in the following circumstances:

You discussed your desired functionality with the salesperson prior to making a purchase, and you followed their recommendations when making your purchase.

I explained to the seller that I needed a toilet for a handicapped bathroom. The salesman convinced me to buy a toilet by promising to complete the task. That evening, I examined the handbook and discovered that it did not adhere to the Australian Standard for accessible restrooms.

What if I used it and then discovered it was broken?

You may still return a defective product even if you have:

  • Used it
  • took it from the original container, or
  • used removed the tags or labelling.

I bought a hand shower, had a professional installer put it in, and then I used it a couple times. I followed the directions on the package, however shortly after, the head split and came off.

What if I don’t have a receipt?

If you can give the name or Sales Order number the item was purchased under, Budget Plumbing Centre will assist you produce proof of purchase. Budget Plumbing centre keeps records of every sale.

What if I received it as a gift?

The same rights apply to those who receive gifts as to those who make direct purchases, but you can only return an item if you have proof of purchase. If you can provide the name or Sales Order number the item was purchased under, Budget Plumbing Centre will assist you in presenting proof of purchase. Budget Plumbing Centre keeps records of every purchase.

What if I bought it online?

Unless you purchased the goods from a private seller, you have the same rights when purchasing from an Australian company online as when doing so in a physical store.

I am entitled to remedy. Do I get a refund, repair, or replacement?

Depending on what the issue is,

Major: the issue cannot be repaired, would take too long to fix, or is too challenging to fix.

You may decide to:

  • Keep the item and receive compensation for the decrease in value,
  • return the item and select a refund or replacement.

Minor; easily repaired in a fair amount of time.

You must offer the shop a chance to resolve the issue. They can opt to replace, repair, or refund. It is the obligation of the store to return the item to (and deal with) the manufacturer if they decide to repair it.

If the retailer takes too long or won’t correct the issue, you can:

  • Return the item and request a refund or replacement or
  • have someone else fix it and request that the retailer cover fair repair charges.

Product Return Form

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    Warranty Claim Form

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